[HH#624525] Re: Johnny Rebuild

[HelioHost]

Username: temoz, Server: Johnny, Main domain: minos.helioho.st

Dear Support,

I am sorry to hear of the difficulties. I am fine staying with Johnny
for now and waiting until it gets back online after the rebuild. I
appreciate the Morty offer, but I will decline it at this time.

I have backup of my files, so I am not worried about any losses.

Thank you.

On 5/9/26 11:26, HelioHost wrote:
> Johnny Rebuild
> HelioHost | Community powered free hosting for everyone.
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> BillingHey Dmontezano,
>
> Johnny is going to be rebuilt over the next week or two. You're
> receiving this email because you have an active free account on
> Johnny, and your website is currently offline.
>
> Yesterday, we noticed Johnny was having issues, and powered him off to
> investigate. It turns out that a lot of files were missing, the master
> boot record was gone, and the partition table was destroyed. We
> managed to do some data recovery and then made backups of everything
> that was intact. You can download your backup from
> heliohost.org/backup if you want. Some of the backups will be missing
> the databases if they were not recoverable. If you're not seeing your
> data from the backup system, please let us know so we can see if there
> is anything else we can find for you.
>
> If you'd like to get your website back online as quickly as possible,
> we are willing to offer you a free Morty trial. If you're not
> familiar, Morty is our fastest server that normally costs $1 per
> month. Since your website is offline, we can put you on Morty for free
> until the Johnny server is back online. Once Johnny is ready, you can
> move back to Johnny for free, or if you'd prefer to stay on Morty, you
> can make a payment at that time.
>
> This is actually interesting timing, because Johnny was scheduled to
> be upgraded in the next month or two anyway, so we've just accelerated
> those plans due to the crash. If you're ok with your website being
> offline for a couple of weeks, no action is required of you, and
> you'll be able to stay on Johnny after the server is rebuilt.
>
> Since we're all unpaid volunteers and our free time varies depending
> on how busy our real jobs are, etc., we don't have an ETA on when
> Johnny will be finished, but we will be getting it done as quickly as
> we can. We are estimating it may take a week or two, but it could be
> longer depending on how many issues we run into along the way.
>
> Please reply to this email or click the Contact Support button below
> to let us know if you'd like to move to Morty for free. We'll do
> everything we can to get your website back online as soon as possible
> if you want to. Let us know if you have any questions.
> Contact Support
>
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[Krydos]

Sounds good. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.