HelioHost Posted May 8 Posted May 8 Username: safereach, Server: Morty, Main domain: safereach.helioho.stDear HelioHost Support Team, I hope you are doing well. I would like to request the cancellation of my subscription with HelioHost, effective immediately. Please confirm once my subscription has been successfully canceled. If there are any additional steps required from my side, kindly let me know. Thank you for your assistance. Sincerely, Romeo de Pio Jr. safereach.helioho.st
Krydos Posted May 8 Posted May 8 I don't see any subscription for you. There is no VPS, and your Morty account is a prepaid account, not a subscription so nothing is going to try to bill you again. If you're referring to your Morty account you can delete it or archive it yourself at https://heliohost.org/dashboard/delete/ If you're referring to a VPS please let us know what email address the VPS is listed under. If you can't figure out how to delete your own account we can do it for you, but you'll need to let us know if you want your files deleted, or if you'd rather just archive the account. If you choose to archive it you can come back months or years later and restore your files back the way they were. If you delete the account the files are completely removed from our server.
Krydos Posted May 30 Posted May 30 Since you never replied to confirm what you're trying to do, I'm going to archive your account which will take your website offline and stop the billing. This way if you decide to come back and reactivate your account again at https://heliohost.org/renew/ your files will all still be there and you will still have some balance left. Let us know if this is not what you want to do.
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