[Krydos] SFTP shows SSH_FX_FAILURE when creating directories – please check ACLs or chroot configuration

[devashraf]

• Server: Johnny (johnny.heliohost.org)

• Path: /devashraf/waken.helioho.st/jpnew/

• Directory permissions are 775 recursively

• Error: Could not create directory: Received error SSH_FX_FAILURE with description 'Failure'

• Cannot mkdir or write files, even though 775 is set

Request: Please check if ACLs are restricting write access, or if there's a chroot security policy blocking writes to this directory.
Note: Even file manager uploads fail with the error below: 

No upload response

Some files were not uploaded due to an error. The remaining files will not be uploaded.

Edited 8 hours ago by devashraf

[KazVee]

This support request is being escalated to our root admins.

[Krydos]

7 hours ago, devashraf said:

Directory permissions are 775 recursively

Directory permissions are supposed to be 755, not 775. If you've broken your account by changing permissions I would recommend doing a reset.