[Krydos] Account Suspension Appeal

[matinmahzad]

Dear HelioHost Support,

I recently noticed that my account has been suspended, and I would like to request clarification on the reason.

To the best of my knowledge, I have been complying with all terms and requirements. If there is something I may have missed, I would appreciate your guidance on what needs to be corrected.

Please let me know what steps are required to resolve this and restore the account.

Thank you for your time and assistance.

Best regards,

[matinmahzad]

Dear HelioHost Support,

I received an email stating that my account has been reactivated due to inactivity, thank you for that.

However, my site still appears to be suspended. 

I would appreciate any help when you have a moment.

Best regards,

[wolstech]

Quote

Iran.

Due to US Federal Regulations, HelioHost is unable to do business with users who reside in or are affiliated with the country of Iran.

[matinmahzad]

Dear HelioHost Support,

Thank you for your response. I wanted to clarify that I no longer reside in Iran — I have relocated and currently live in Germany. As such, the US Federal Regulations restriction regarding Iran would not apply to my account.

Could you please reconsider the suspension in light of this updated information? 

However, if restoring my account is not possible at this time, I kindly ask that I be given a way to retrieve my files and data. I have important files stored on the account and would greatly appreciate the opportunity to download a backup before any permanent action is taken.

Thank you for your time and understanding.

Best regards

[wolstech]

Escalating to Krydos for reconsideration since you no longer live in Iran.

It's possible that proof of non-Iranian residency may be required (e.g. German residency papers, non-Iranian passport, etc.) to be unsuspended.

[Krydos]

All of your German logins are from VPNs. You probably just forgot to connect to your German VPN one time, and revealed your country. Obviously our US government is very anti-Iran right now, so it's not worth getting shut down and 7000 other users losing their hosting because we knowingly allowed one Iranian to use our hosting. Our backup system is broken right now, but we should be able to get it working again in the next few days. I'll reply to this email once your backup is available for download.