can't reach this page

[morganalexclappe]

kindly advice my website is not working for 4 days i get this error where i run it : 

Hmmm… can't reach this page

Check if there is a typo in alphamarkets.helioho.st.

 

• If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN 

[wolstech]

Missing DNS zone fixed. It may take a little while before the changes propagate.

[morganalexclappe]

still my website is not working , i am facing big issue while its live production dashboard its not  just under test ! please help me to get it back 

[wolstech]

The second name server was still missing the zone. Should be fixed now.

Note that between monday and now, your site was in fact available for many users, it just depended on which name server their system decided to query. If it picked ns1, it worked, if it picked ns2 it did not.

[morganalexclappe]

thank a lot the website is back to work for 2 days but again it stopped , i am getting this error below. kindly advice and remember this website is real live website i want to upgrade to better server soon but i want to see if its stable for some time , do think i have to upgrade  to get better uptime ? is there any limitations issue with my current server ? i wish this issue solved forever , please check all issues and fix

Hmmm… can't reach this page

alphamarkets.helioho.st took too long to respond

[morganalexclappe]

and i am alos getting this error wheni try to log in to main dashboard to heliohost : 

Login To HelioHost

No response from server. Try again in a bit.

[KazVee]

There are currently issues on the Johnny server. For more details, please see the News post here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/ 

 

[morganalexclappe]

many thanks for your replay if i upgrade to tpmmy will the website be working perfectly ? i am also not able to login to make the upgrade what shall i do ? i want to update the same files to tommy what shall i do now ?

[morganalexclappe]

this is what i get while i try to login 

Login To HelioHost

No response from server. Try again in a bit

 

[morganalexclappe]

ok i want to move to tommy but i need my same files to be moved and operate automatically while its python script , what shall i do ? , remember i am still not able to login 

[morganalexclappe]

can i make new account on tommy with the same email and u  shift my files from Johnny  to tommy and it will be working automatically ? without installing requirements ?

[KazVee]

Not only have you bumped your own post in this thread (which can delay responses to you since we tend to look for the oldest timestamp first), but you've also posted the same question in another thread here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442

Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work.

For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? 
To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?
For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

[morganalexclappe]

sorry for duplicate post that was by mistake, kindly delete this post https://helionet.org/index/topic/67733-when-it-rains-it-pours/#findComment-301442 and keep only this post for follow up , Thanks 

[wolstech]

The server you're on has failed, so we cannot do an automatic move for you. It would be a manual move (download backup, create new account, and set site up again)

Since we are currently offering free trials of Morty accounts while Johnny is down, would you like me to send you a free Morty invite? If you choose not to pay after Johnny is restored, we'll simply move you to Johnny at that time (or if you wish, you can pay for Tommy instead of Morty at that time and we 'll move you from Morty->Tommy). If you still prefer to move to Tommy now, I'll just delete your broken account and you can sign up for Tommy normally.

If your site needed Python modules, you'll need to request them again on your new server if they're not already present.

You'll need to provide your own copy of any databases you had, as most backups do not contain databases (any that do will contain older versions of them). The files from your account can be downloaded from https://heliohost.org/backup/