[Inactive] How to connect to a MySQL database hosted on a tommy server from outside?

[akbaig]

I was recently using morty, and i basically used my domain name to connect to the mysql database from outside.

 

However, being shifted to tommy, unable to do that anymore? Also tried the newly assigned IPv4 address but in vain.

 

Any ideas?

[wolstech]

Try using tommy.heliohost.org as the hostname instead of your domain.

Also, since your account moved, make sure the remote access is still enabled for the database.

[akbaig]

Unfortunately, I'm unable to access my MYSQL db from outside the heliohost although the remote access is enabled.

Previously, I was on morty and was able to access it via my domain akbaig.heliohost.us (was never able to access it via the IPv4)

However, when I got moved to tommy, i'm no longer able to access it.

Then I resubscribed to morty.. and im still unable to access akbaig.heliohost.us:3306 for the purpose of sql.

Any idea?
 

[wolstech]

What IP is the external connection coming from? We can check if its blocked.

Also, you should be using tommy.heliohost.org:3306 (or if you moved back to Morty, morty.heliohost.org:3306). While it may sometimes work, we do not officially support using the user domains for SQL connections.

[KazVee]

The OP hasn't replied in over 2 weeks so I'll mark this thread as Inactive. 

@akbaig, if you're still having issues connecting to your DB, please let us know by raising a new support ticket. Thanks!