My account appears to have been suspended

[marciodoxosse]

Hello,

My account has been suspended, and this is currently affecting my services, which are now offline.

I kindly ask for an urgent review of my account, as this situation is impacting my work. If there is any issue or violation, please let me know so I can fix it immediately.

I am fully willing to comply with all terms of service. Please let me know what needs to be done to restore my account as soon as possible.

I would greatly appreciate your prompt assistance.

Thank you.

Best regards.

[wolstech]

You're suspended for having more than one account. Users are only allowed to have one account. Which account do you want to keep?

[KazVee]

Looks like you also posted about this issue here: https://helionet.org/index/topic/67538-desbloquear-conta/

Please do not create duplicate forum threads for the same issue.

Asking for "urgent" or "prompt" anything is unlikely to get you an immediate response. 

All staff are unpaid volunteers who donate their time to assist others. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly 

Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please.

If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with.

There is no guaranteed timeframe for a response to support requests. Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow.

Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to:

• Time zone differences (most staff are based in North America)
• Work
• School
• Family
• Other real-life commitments

Please ensure you review our support response timelines (SLAs and ETAs, and why we cannot offer them) at: https://wiki.helionet.org/ETA 

Asking the same question in multiple posts can lead to wasted effort and slower support.

For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? 

To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? 

As well, please make sure to review our Terms of Service so you can prevent causing issues or violations: https://wiki.helionet.org/Terms