[Solved] Document root change request

[keibeeit]

Hi!

I'm currently on Tommy, and

I need to change the document root for "keibeeit.heliohost.org" which is pointing /public_html directly since I don't want any domain or any other person to get to /public_html directly.

Can you please change it to "/public_html/freedom"?

 

Thanks so much!

[MoneyBroz]

This support request is being escalated to our root admins.

[Krydos]

Document roots can be changed with valid justification. We have about 8000 accounts so we don't change document roots for anyone without valid justification because it unnecessarily increase admin workload for no good reason.

/ is already inaccessible to a browser plus you can create directories such as /private/ that are also inaccessible to a browser.

[keibeeit]

I'm asking to change it because people still can access my other primary domain with the url like "https://keibeeit.heliohost.org/keibeeit"

I appreciate your help.

[wolstech]

Oh...legacy account. Yeah old cPanel accounts used to do that (put addon docroots inside the main domain docroot). We typically recommend just resetting the account if its old enough to be set up that way because of all the weird bugs these accounts usually have, but the fact you both would lose your legacy .org domain (the new account would be keibeeit.heliohost.us since the .org ones are now limited to staff), have third party email DNS set up manually by us, and have an (also really old) Lily account attached to it that would need to be manually fixed after resetting make resetting kind of impractical if the account otherwise works.

The document root for domain keibee-it.com has been moved to ~/keibee-it.com for you and will take effect within the next 2 hours.  It may show a 404 error or other strange behavior until then.