[Solved] Password protection issues

[a1642979808]

I mistakenly used the website’s ‘password-protected directories’ feature to secure the root directory, and now my entire website is inaccessible. The error log reads: “[Sat Mar 14 13:49:44.614786 2026] [authn_file:error] [pid 872695:tid 872727] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs, referer: https://a1642979808.helioho.st/ [Sat Mar 14 13:49:44.812037 2026] [authn_file:error] [pid 872695:tid 872721] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs, referer: https://tommy.heliohost.org/ [Sat Mar 14 13:49:45.170750 2026] [authn_file:error] [pid 872695:tid 872719] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs, referer: https://tommy.heliohost.org/ [Sat Mar 14 13:49:45.646896 2026] [authn_file:error] [pid 872695:tid 872730] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs, referer: https://a1642979808.helioho.st/ [Sat Mar 14 13:49:54.095130 2026] [authn_file:error] [pid 872417:tid 872460] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs [Sat Mar 14 13:49:54.736687 2026] [authn_file:error] [pid 872695:tid 872742] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs [Sat Mar 14 13:49:55.117294 2026] [authn_file:error] [pid 872695:tid 872737] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs, referer: https://a1642979808.helioho.st/flasktest/ [Sat Mar 14 13:50:22.030473 2026] [auth_basic:error] [pid 872695:tid 872718] [client 13.250.42.105:0] AH01618: user 1642979808@qq.com not found: /flasktest/”How should I recover

[wolstech]

Did you already remove the protection in Plesk and wait a full 2 hours after doing so?

 

[KazVee]

Looks like you also asked this in the Discord support channel so two unpaid volunteers duplicated their time and effort needlessly. https://discord.com/channels/398197622168616962/398538798994161664/1482381552251048057

Please do not create duplicate requests for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Some helpers are more active in Discord, or the forum, or on the email support inbox. Asking the same question in multiple places can lead to wasted effort and slower support.

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Posting the same question multiple times may delay answers to your request. Thanks!

[a1642979808]

I haven’t been waiting for two hours yet; I’m sorry to trouble you.

[wolstech]

This issue appears to be resolved now that the protection has been disabled and apache has restarted. Your site is now working.