sousaclaudia Posted March 3 Posted March 3 I renewed my account after a period of inactivity, but my website is still inactive after several days. I have Tommy plan.
wolstech Posted March 3 Posted March 3 Krydos will need to look at this. It show active in the admin tools on my end but is still displaying an inactive page...
Krydos Posted March 4 Posted March 4 The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.154.90 and an AAAA record with the value 2001:470:1:1ee::1002
Krydos Posted 1 hour ago Posted 1 hour ago It's been a week and you still haven't fixed your DNS issues. We can't login to your Namecheap account for you and fix this, so it's something you're going to have to do yourself if you want to host this domain with us. We could add a free temporary domain such as claudianunesdesign.helioho.st so you can make sure the account is working prior to changing your claudianunesdesign.com DNS settings if you want. Let us know if you need additional help.
Krydos Posted 1 hour ago Posted 1 hour ago Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
Recommended Posts