HelioHost Posted February 20 Posted February 20 VPS number: 36, VPS ID: 740Dear Support Team, I hope this message finds you well. I currently hold multiple VPS accounts with your company. While one of the servers is active and fully paid, the other VPS is currently down due to a failed payment. I have made several attempts to complete the payment, but unfortunately, the transactions have not gone through. This particular server hosts multiple systems for my clients, and its downtime is significantly affecting service delivery. I kindly request your urgent assistance in resolving the payment issue and restoring the server as soon as possible. Please advise on how I can successfully complete the payment or if there is an alternative method I can use. Thank you in advance for your prompt support. Kind regards, Peter Njuguna On Wed, Feb 18, 2026 at 3:53?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Kicc, > > Your VPS payment of $50.00 USD is 5 days overdue. Please try to make a new > payment within the next 24 hours. You can do so with the link below. > > Let us know if you face any issues or have any questions regarding this. > Renew VPS > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >
pmungai Posted February 20 Posted February 20 please help me update the payments as i pay the one that is not paid
Krydos Posted February 20 Posted February 20 It looks like the payment went through correctly at 8:06am, about 6 hours after you emailed this, and your VPS is already powered back on. Let us know if you're still having any issues. I also want to point out that you've had quite a few warnings that you ignored. If keeping this VPS online is so important you may want to make sure you're checking your email. 2026-02-12 04:47:00 PayPal emailed you to let you know your payment failed. 2026-02-17 04:08:00 PayPal emailed you again to let you know your payment failed a second time. 2026-02-17 18:53:00 We emailed you to let you know that your VPS payment had failed. 2026-02-20 02:06:11 Since you had ignored all the emails, we assumed you had abandoned the VPS, and powered it off. If you're not receiving any of these emails you may want to check your spam settings.
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