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Posted

Glad to hear it. Let us know if you need help with anything else.

Also please note that our goal is to respond to all support requests within 24 hours. There is no need to send a follow up email 9 minutes later. If you haven't heard back from us after 24 hours it is ok to send a follow up email to make sure we didn't miss it.

  • Krydos locked this topic
  • 4 weeks later...
Posted
Gooday.
We had a late payment for the renewal.
We just paid and can't access the server..
kindly help rectify this.

On Mon, Feb 23, 2026, 6:47?PM HelioHost Support
wrote:

> Glad to hear it. Let us know if you need help with anything else. Also
> please note that our goal is to respond to all support requests within 24
> hours. There is no need to send a follow up email 9 minutes later. If you
> haven't heard back from us after 24 hours it is ok to send a follow up
> email to make sure we didn't miss it.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66938
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

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  • Krydos locked this topic
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