HelioHost Posted February 7 Posted February 7 Username: N/A, Server: N/A, Main Domain: N/AHello, I am experiencing an issue with my website hosted on your servers. The website was working normally and there were no changes made on my side, but suddenly it started showing a ?502 Bad Gateway ? nginx? error. At the moment, the site is completely inaccessible. I have checked the website files and configuration from my side and did not find any obvious problems. This makes me think the issue may be related to the server, web service, or backend configuration. Could you please check the server logs and let me know: The exact cause of the 502 Bad Gateway error Whether there is any service (PHP-FPM, web server, proxy, etc.) that is currently down What steps are needed to resolve this issue as soon as possible The hosting account is registered with this email address: yilanpekerbaba@gmail.com Thank you for your support. I look forward to your response. Best regards,
HelioHost Posted February 7 Author Posted February 7 Username: N/A, Server: N/A, Main Domain: N/AHello, I am experiencing an issue with my website hosted on your servers. The website was working normally and there were no changes made on my side, but suddenly it started showing a ?502 Bad Gateway ? nginx? error. At the moment, the site is completely inaccessible. I have checked the website files and configuration from my side and did not find any obvious problems. This makes me think the issue may be related to the server, web service, or backend configuration. Could you please check the server logs and let me know: The exact cause of the 502 Bad Gateway error Whether there is any service (PHP-FPM, web server, proxy, etc.) that is currently down What steps are needed to resolve this issue as soon as possible The hosting account is registered with this email address: yilanpekerbaba@gmail.com Thank you for your support. I look forward to your response. Best regards,
wolstech Posted February 7 Posted February 7 Apache restart on Johnny causes this, and it typically only lasts a few minutes. Please read https://wiki.helionet.org/502_Bad_Gateway for more information. This also happens on Tommy, but it appears as a 504 over there instead, and is usually shorter in duration since the server is less crowded. The only server that does not experience these errors during Apache restarts is Morty, where these restarts take less than 10 seconds (compared to several minutes on the other servers)...they finish so quickly that nginx doesn't get to time out and the user just sees a longer than normal page load instead.
typo3 Posted February 11 Posted February 11 I see frequent 502 errors on website...How often do you Apache restarts on day?
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