[Solved] Subscription suspended due to overuse

[wguerrero]

Hi,

My subcription has been suspended due to overuse. I have 7000 mb on my plan and currently am using 7096 mb. Can you please help me?

 

Thank you.

 

Best regards,

 

Wilfredo

[MoneyBroz]

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account:

1.  ̶Y̶o̶u̶ ̶a̶r̶e̶ ̶a̶b̶l̶e̶ ̶t̶o̶ ̶r̶e̶g̶a̶i̶n̶ ̶a̶c̶c̶e̶s̶s̶ ̶t̶o̶ ̶y̶o̶u̶r̶ ̶a̶c̶c̶o̶u̶n̶t̶ ̶i̶m̶m̶e̶d̶i̶a̶t̶e̶l̶y̶ ̶w̶i̶t̶h̶o̶u̶t̶ ̶w̶a̶i̶t̶i̶n̶g̶ ̶f̶o̶r̶ ̶a̶n̶ ̶a̶d̶m̶i̶n̶ ̶b̶y̶ ̶i̶n̶c̶r̶e̶a̶s̶i̶n̶g̶ ̶y̶o̶u̶r̶ ̶a̶c̶c̶o̶u̶n̶t̶'̶s̶ ̶s̶t̶o̶r̶a̶g̶e̶ ̶s̶p̶a̶c̶e̶.̶ ̶T̶h̶i̶s̶ ̶s̶t̶o̶r̶a̶g̶e̶ ̶s̶p̶a̶c̶e̶ ̶u̶p̶g̶r̶a̶d̶e̶ ̶i̶s̶ ̶g̶o̶o̶d̶ ̶f̶o̶r̶ ̶t̶h̶e̶ ̶l̶i̶f̶e̶ ̶o̶f̶ ̶t̶h̶e̶ ̶a̶c̶c̶o̶u̶n̶t̶,̶ ̶a̶n̶d̶ ̶h̶a̶s̶ ̶n̶o̶ ̶m̶o̶n̶t̶h̶l̶y̶ ̶c̶o̶s̶t̶.̶
2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.
3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Edited 19 hours ago by MoneyBroz
1st option not applicable

[wguerrero]

Hi MoneyBroz,

Can I please get the detailed storage usage report.

Thank you.

[MoneyBroz]

26 minutes ago, wguerrero said:

Hi MoneyBroz,

Can I please get the detailed storage usage report.

Thank you.

Krydos or wolstech can do this for you.

[wguerrero]

Thank you MoneyBroz. I appreciate your help. I'll get in contact with them.

[Krydos]

You've got over 5 GB of backups. Want us to delete those for you?

Backups 5182.81 MB
Emails        0 MB
Files   1820.77 MB
Trash         0 MB
Logs       1.25 MB
PSQL          0 MB
MariaDB   85.31 MB
Total   7090.14 MB

579M    /home/klinker.com.sv/httpdocs
68K     /home/klinker.com.sv/private
0       /home/klinker.com.sv/.wp-toolkit
12K     /home/klinker.com.sv/.composer
1.3G    /home/klinker.com.sv/wordpress-backups
0       /home/klinker.com.sv/.wp-cli
8.0K    /home/klinker.com.sv/.ssh

 

[wguerrero]

Yes please. Thank you Krydos.

[wolstech]

The specified backups have been discarded and the scheduled backup job has been turned off to prevent recurrence. If using scheduled backups, it's recommended to configure them with remote storage to prevent this from happening.

Your domains can take up to 2 hours for the 503 Service Unavailable error to go away.

Please let us know if you need anything else.