HelioHost Posted January 29 Posted January 29 Username: mustainedls17, Server: Morty, Main domain: mustainedls17.helioho.stHello HelioHost Support, I purchased a *Morty 6?month plan for $5* on *January 29, 2026*, but *only after completing the purchase did I realize* that I already have an existing Morty plan. Because of this, the new plan is unused and redundant. *Transaction details:* - Transaction ID: 5KU290380L577725K - Merchant Transaction ID: 9NN45278E91573623 - Amount: $5.00 USD - Payment Method: PayPal I would like to request a *pro?rated refund* for this unused plan. Please let me know if you need any additional information to process this request. Thank you for your assistance, Dave Mustaine delos Santos
Krydos Posted January 29 Posted January 29 Would you like to combine the two $6 balances into the one active Morty account which would give you 1 year of hosting, or would you like a refund of the $5 minus the transaction fee as explained in our refund policy? https://heliohost.org/refunds/
HelioHost Posted January 29 Author Posted January 29 Thank you for your response. I would like to proceed with a *refund of the $5 minus the transaction fee* as outlined in your refund policy. Please let me know if you need any additional information from me to process this refund. Thank you for your assistance, Dave Mustaine delos Santos On Thu, Jan 29, 2026 at 9:07?AM HelioHost Support wrote: > Would you like to combine the two $6 balances into the one active Morty > account which would give you 1 year of hosting, or would you like a refund > of the $5 minus the transaction fee as explained in our refund policy? > https://heliohost.org/refunds/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66790 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted January 29 Author Posted January 29 Thank you so much for your assistance and cooperation! Warm regards, Dave Mustaine delos Santos On Thu, Jan 29, 2026 at 9:19?AM HelioHost Support wrote: > The refund has been issued as requested. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66790 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted January 29 Posted January 29 Of course. Let us know if you need help with anything else.
HelioHost Posted January 30 Author Posted January 30 Hello HelioHost Support, I?m writing to follow up on my refund request, as I haven?t yet received the refund amount on the card/account used for the original payment. The expected refund is *$6.00 USD* (approximately *PHP 301.16*). [image: image.png] Could you please let me know the current status of the refund and how it is being processed? If a bank transfer is required instead of PayPal, I can provide my bank account details through a secure method upon your instruction. Thank you very much for your assistance, and I look forward to your update. Kind regards, Dave Mustaine delos Santos On Thu, Jan 29, 2026 at 11:12?AM HelioHost Support wrote: > Of course. Let us know if you need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66790 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted January 30 Posted January 30 You should have gotten an email from PayPal about the refund yesterday. The time it takes PayPal to transfer the money back to your bank depends on your bank, but in the US it usually takes 2 or 3 days. When you pay $5 USD for a Morty account we give you a bonus $1 USD for a total of $6 USD balance. When you ask for a refund you definitely don't get the bonus refunded, and like it says in the refund policy located at https://heliohost.org/refunds/ there is a transaction fee of $0.50 for all refunds. Therefore the refund for an unused Morty 6 month plan is $4.50 USD. You paid $5.00 USD which is roughly 294 Philippine Peso Your refund will be $4.50 which is roughly 265 Philippine Peso Let us know if you have any other questions.
HelioHost Posted January 30 Author Posted January 30 [image: image.png] It says here that it may take a few days for the refund to appear. I'll just check my bank account from time to time. Thank you so much for your assistance! Kind regards, Dave Mustaine delos Santos On Fri, Jan 30, 2026 at 9:57?AM HelioHost Support wrote: > You should have gotten an email from PayPal about the refund yesterday. > The time it takes PayPal to transfer the money back to your bank depends on > your bank, but in the US it usually takes 2 or 3 days. When you pay $5 USD > for a Morty account we give you a bonus $1 USD for a total of $6 USD > balance. When you ask for a refund you definitely don't get the bonus > refunded, and like it says in the refund policy located at > https://heliohost.org/refunds/ there is a transaction fee of $0.50 for > all refunds. Therefore the refund for an unused Morty 6 month plan is $4.50 > USD. You paid $5.00 USD which is roughly 294 Philippine Peso Your refund > will be $4.50 which is roughly 265 Philippine Peso Let us know if you have > any other questions. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66790 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
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