HelioHost Posted January 16 Posted January 16 Username: rclark, Server: Johnny, Main domain: nopal-it.helioho.stHello, Thank you for reaching out regarding the recent login activity. I would like to explain the situation. I found HelioHost some time ago and recommended it to my brother because I think it is a great platform to learn and experiment with web development. He was interested in trying it as well, so he created his own HelioHost account while using the same home internet connection that I use. We live in the same household, so both of our accounts may sometimes be accessed from the same IP address. Each of us has our own separate account and manages only our own website. I did not create multiple accounts for myself, nor am I maintaining an account for someone else. Since we share the same internet connection, I would like to ask how we can properly maintain both accounts without violating the Terms of Service or causing any future issues. Please let us know if there is anything we should do, such as requesting prior permission or providing additional information. Thank you very much for your time and support. I appreciate your guidance. Best regards, On Fri, Jan 16, 2026 at 12:31?PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Rclark, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > > -- Saludos!
Krydos Posted January 16 Posted January 16 Thanks for letting us know the situation. You and your brother are definitely allowed to each have an account. I have made an exception in the system so you shouldn't get a warning like this again. Let us know if you need help with anything else.
HelioHost Posted January 16 Author Posted January 16 Hello, Thank you very much for your understanding and for making the exception. I really appreciate your help and the quick response. I will reach out if I need any further assistance. Thanks again for your support. On Fri, Jan 16, 2026 at 2:23?PM HelioHost Support wrote: > Thanks for letting us know the situation. You and your brother are > definitely allowed to each have an account. I have made an exception in the > system so you shouldn't get a warning like this again. Let us know if you > need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66709 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- Saludos!
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