[Solved] Suspended: ernestlitaunyane

[ernestlitaunyane]

My account was recently suspended, and it happened while I was transitioning from CGI to a WSGI (Passenger) setup.

I would like to request an account unsuspension and a full account reset for my account.

Username: ernestlitaunyane 

Server: Johnny 

Main Domain: ernestlitaunyane.helioho.st

I suspect the suspension was triggered by high memory usage when the Passenger engine attempted to load a heavy library into a persistent process.

Once back in, I plan to:

1. Optimise my passenger files to use lazy imports.

2. Reduce the memory footprint of my models.

3. Re-upload a much lighter version of my application. .

Thank you.

[wolstech]

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account:

1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost.
2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.
3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

In your case, the bulk of your data is in the git folder (540MB), with the other 460MB in httpdocs.

[ernestlitaunyane]

Please reset the account and delete all the files.

[KazVee]

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup

If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups