[Krydos] Outgoing connection to Aiven PostgreSQL is refused

[khanin]

Hello Heliohost Support,

I have started to face the same issue I described here 

For a reason, the connection to Aiven seems to be refused every time my Node.js app tries to get up. It continues approximately within last few days. Has something changed or custom port 23579 is now blocked for my account?

 

Thank you!

 

 

[wolstech]

Escalating to have the rule checked for you.

The rule shouldn't just get removed suddenly (moving your account is actually the only thing you could do on your side that would cause it, as a firewall rule would be per-server, not per-user).

 

[Krydos]

In November you asked us to allow PostgreSQL connections to pg-service-dm-khanin-project.d.aivencloud.com on port 23579. Unfortunately our firewall doesn't allow us to whitelist domains. We can only whitelist numerical IP addresses. In November the domain pg-service-dm-khanin-project.d.aivencloud.com resolved to the IP 85.9.195.148. Today that same domain resolves to the IP 85.9.193.5. If the IP continues to change every month I recommend you contact this aivencloud and ask them if they can put you on a static IP. Is it working again now?