[HH#792786] Not letting me finish the sign up procedure

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

hi at Heliohost - I signed up for the Monty package but it won't let me
finsih the sign up - I have clicked on the 'set up your account' in the
email that was sent to me but it on;y goes to a username page and when i
click 'next' it goes back to the plans page only

My email: leejheath@gmail.com

thanks

regards

lee

[Krydos]

Which username did you submit?

[HelioHost]

leejheath or leeheath

On Sun, Dec 21, 2025 at 11:20?AM HelioHost Support
wrote:

> Which username did you submit?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66503
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

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[Krydos]

I tried clicking your invite link and it suggested the username leejheath. I just clicked next without changing it and it asked for a password like it's supposed to. Which browser are you using?

[HelioHost]

Google Chrome


On Sun, 21 Dec 2025, 12:26?pm HelioHost Support,
wrote:

> I tried clicking your invite link and it suggested the username leejheath.
> I just clicked next without changing it and it asked for a password like
> it's supposed to. Which browser are you using?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66503
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

I tested your link in Google Chrome and it accepted the username and asked for a password like it's supposed to too. Do you have the latest version of Chrome? If not try updating. Do you have any plugins installed in Chrome? If so maybe try disabling them?

[HelioHost]

Ok - i'll try all that
.thanks

Lee


On Sun, 21 Dec 2025, 12:47?pm HelioHost Support,
wrote:

> I tested your link in Google Chrome and it accepted the username and asked
> for a password like it's supposed to too. Do you have the latest version of
> Chrome? If not try updating. Do you have any plugins installed in Chrome?
> If so maybe try disabling them?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66503
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Let us know if you figure out which plugin is causing issues. You're the third person in the last few weeks who has suddenly reported our signup process is acting strange, but the first two people stopped responding to us so we weren't able to get any information out of them. The strange part is we haven't changed any code, and every day plenty or people are able to signup without issues, so only a small percentage of people are seeing this issue, and we can't reproduce it.

[HelioHost]

All good after plug-ins disabled

Many thanks for your swift help

?

Lee


On Sun, 21 Dec 2025, 1:14?pm HelioHost Support,
wrote:

> Let us know if you figure out which plugin is causing issues. You're the
> third person in the last few weeks who has suddenly reported our signup
> process is acting strange, but the first two people stopped responding to
> us so we weren't able to get any information out of them. The strange part
> is we haven't changed any code, and every day plenty or people are able to
> signup without issues, so only a small percentage of people are seeing this
> issue, and we can't reproduce it.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66503
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

No problem. May we ask which plugins were enabled when you weren't able to signup?

[HelioHost]

Scribe, Meta Pixel helper


On Sun, 21 Dec 2025, 1:21?pm HelioHost Support,
wrote:

> No problem. May we ask which plugins were enabled when you weren't able to
> signup?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66503
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Thanks. We'll try to do some testing to see if we can replicate the issue, and if so find a way to fix it. Let us know if you need help with anything else.