[HH#102867] Why cant I login?

[HelioHost]

Username: fredforest, Server: Morty, Main domain: ewc.heliohost.us

Hi I just tried loggin into my web console and i got this when i entered
my id and passord :

*Unable to login with that username and password.*

I logged in OK yesterday with my ID and PW. I also tried resteing my
password - this made no difference can you tell me what the problem is?

Thanks

[wolstech]

Morty's /tmp folder was full due to another user's Node app malfunctioning. When /tmp is full, the database server stops working and causes Plesk to go down. The issue has been corrected. 

Please try logging again now.

[HelioHost]

Thanks, all sorted after your checks and changes I can login now

Cheers

On 17/12/2025 12:45, HelioHost Support wrote:
> Morty's /tmp folder was full due to another user's Node app
> malfunctioning. When /tmp is full, the database server stops working
> and causes Plesk to go down. The issue has been corrected.? Please try
> logging again now.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66478
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>