trycatchtales Posted December 16 Posted December 16 My account got suspend without any reason help me to get my account unsuspend
trycatchtales Posted December 17 Author Posted December 17 hello team can you help to get back my acount .. please revert
KazVee Posted December 17 Posted December 17 Hello! Accounts do not get suspended "without any reason". Your account was suspended due to "malware / hacked", per the internal notes. Could you please provide further information about your site code? In the meantime, I'll escalate this thread so a root admin can consider your unsuspension request.
Krydos Posted December 17 Posted December 17 Since your account was hacked our policy is to require an account reset. Are there any files or databases that you need backed up? A root admin will need to check each file by hand to make sure it doesn't contain any credit card numbers, passwords, social security numbers, etc. so we're not going to check 20k files. If you need just a couple files they can be backed up though.
Krydos Posted 1 hour ago Posted 1 hour ago Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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