kevingor Posted December 16 Posted December 16 a. username: kg b. i think its in https://tommy.heliohost.org c. main domain: gorisnic.com.ar I wasn't aware it was suspended, probably was testing something about WordPress some time ago. Removing it would be the best. I'm happy enough with the WordPress thing, use it mostly to keep my old websites as portfolio and my personal mail alive. If I would remove it my self would be great, but its now showing any options to manage my files now. Let me know if there is anything else you need. Quote
MoneyBroz Posted December 16 Posted December 16 Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Quote
Krydos Posted December 16 Posted December 16 Since your account was transferred from cPanel I recommend doing the reset option 3 from above. These ancient accounts tend to have a lot of issues and strange bugs anyways compared to accounts that were created directly on Plesk. I went ahead and created a full backup for you which you can download from https://heliohost.org/backup You can read the instructions for extracting the backup at https://wiki.helionet.org/Account_Backups Let us know when you're ready to proceed with the reset, or what you'd like to do. Quote
kevingor Posted 2 hours ago Author Posted 2 hours ago sorry for the waiting... I didn't have the notifications ON for this. If you think its better to reset it, Ill be downloading the files (update here on this: I followed the link and received the mail, but the link shows: ERROR: Backup file can't be found.) Ill try later to download, it may take some time? Will I be able to handle my domains by my self? or will I need to ask you to config it too? Quote
wolstech Posted 2 hours ago Posted 2 hours ago Backups are usually available instantly once you request them. The outage may have caused something to happen that's preventing the download though. I've asked about it in a staff channel and am waiting to find out more about why this would happen... 1 Quote
wolstech Posted 1 hour ago Posted 1 hour ago Got a response already...the backup system is still down due to the recent outage. We're waiting on our provider to turn a storage appliance on for us...so yeah, just try again later/tomorrow. 1 Quote
kevingor Posted 1 hour ago Author Posted 1 hour ago yeah, thanks @Krydos I just downloaded the pleskbackup-kg.tar - 350mb Ill have to look later on how to use it. Quote
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