[Krydos] I can’t SSH into my VPS, and the website isn’t working.

[jengcharat]

I can’t access aaPanel either; it shows a 502 Bad Gateway error from nginx

I think it might be because my website has a Next.js project (just a guess)
 

[wolstech]

This is probably a Krydos issue...escalating.

[Krydos]

It looks like you installed XFCE Desktop, which is a Desktop intended for Desktop computers, not servers. Since it is intended for Desktop computers it disables SSH by default. I tried to reinstall SSH for you, but apt is completely broken too, so nothing cane be installed or uninstalled. The CPU is pegged at 100%, the memory usage is at 100%, and most of the swap is in use too, so it took me about 30 minutes to even reboot it.

We recommend doing a free rebuild to start over and reinstall the OS. Since you can't even access the VPS yourself right now, we would have to do that for you. Do you need any files saved before we wipe it?

[jengcharat]

On 12/15/2025 at 10:48 AM, Krydos said:

It looks like you installed XFCE Desktop, which is a Desktop intended for Desktop computers, not servers. Since it is intended for Desktop computers it disables SSH by default. I tried to reinstall SSH for you, but apt is completely broken too, so nothing cane be installed or uninstalled. The CPU is pegged at 100%, the memory usage is at 100%, and most of the swap is in use too, so it took me about 30 minutes to even reboot it.

We recommend doing a free rebuild to start over and reinstall the OS. Since you can't even access the VPS yourself right now, we would have to do that for you. Do you need any files saved before we wipe it?

Hello,

Before proceeding with the rebuild, I would like to ask if it is possible to back up and keep my website files, databases, and aaPanel data.

If so, please let me know what information you need from me, or if there is anything I should prepare.

Thank you very much for your assistance.

[Krydos]

Sure, just let us know which directories do you need, and we can make the backup for you.