[Krydos] Need help with accessing suspended account.

[vivekrajan007]

I received this message'1001.6 MB used of 1000 MB', please help in deleting some files as i cannot access file manager.

[wolstech]

What do you want deleted?

[vivekrajan007]

hi. can you please delete the log files. 

[vivekrajan007]

Hi, i have just upgraded the hosting plan. but the websites are still showing Service Unavailable.

[vivekrajan007]

I have also increased the hosting space to 2000 mb, websites are still down

please help. urgent. thanks in advance

[Unknown025]

I'm not seeing any problems with your account, but all your pages do show a 503 error. Are you able to login to Plesk and check the logs page? An administrator will be able to look into this in the morning.

[vivekrajan007]

yes i am able to login. all the websites and files are there but they are not up.

[wolstech]

Krydos will need to look at this. The sites and subscription aren’t suspended in Plesk and it’s been more than 2 hours now, so I’m not sure what is causing the 503.

[vivekrajan007]

Please help.