[HH#180653] Re: Lack Of Activity

[HelioHost]

Username: irinafikh, Server: Tommy, Main domain: multigui.helioho.st

Hi Guys,
Maybe your tracking is not 100%, I used the control panel in November.
Anyway, I want share with you my development subject. I create a smartphone
app for blind users and I play use your hosting for their helpers. My
activity goals now on client side and I test only work with media on
Heliohost. If this is not serious reason to hold your hosting (even after
my donation) please inform and I will look for another hosting. Thank you
in advance, Irina

On Sun, Nov 30, 2025, 11:39 HelioHost wrote:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Irinafikh,
>
> It's been a while since we've seen you. Are you still using your hosting
> account? The last time you logged in was 2025-11-02. In order to keep your
> website active you must log into your control panel at least once every 30
> days.
>
> If you wish to continue using your hosting plan you will need to log in by
> clicking the link below. Next, provide your email and password in the box
> and click log in to access your dashboard. If you don't log in sometime in
> the next few days your website will be replaced with a inactive page.
>
> Our apologies for requiring you to log in to your account to continue
> using it. We understand that once you get your website perfected there is
> little reason to view your control panel anymore, but if we didn't have a
> way of determing which accounts were abandoned our servers would quickly
> become even more overloaded than they already are.
>
> We have recently released a new server named Morty that doesn't have the
> requirement to login every 30 days to keep your account active that you may
> be interested in. You can take a look at your upgrade options after logging
> in with the button below.
> Login Now
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[Krydos]

When you login to Plesk make sure you do so from https://heliohost.org/ to make sure your login counts. Logging in from other URLs may not count towards keeping your account active. Also keep in mind that viewing your webpage, logging in via SFTP, checking your mail via IMAP, etc don't count towards keeping your account active. If you're having trouble remembering to login every month we do offer a server named Morty that doesn't require monthly logins. Information on how to switch to the Morty plan can be found at https://heliohost.org/dashboard/move/

Your project to help blind people sounds amazing. You're welcome to continue using our hosting for as many years as you want.

[HelioHost]

Hi again,
Thank you, I do login via https://heliohost.org/ and then I choose
Plesk on the dashboard.
Now I added 2 files to media to my tests. Can you please check that you see
this activity ?
Thanks again,
Irina

On Sun, Nov 30, 2025 at 7:57?PM HelioHost Support
wrote:

> When you login to Plesk make sure you do so from https://heliohost.org/ to
> make sure your login counts. Logging in from other URLs may not count
> towards keeping your account active. Also keep in mind that viewing your
> webpage, logging in via SFTP, checking your mail via IMAP, etc don't count
> towards keeping your account active. If you're having trouble remembering
> to login every month we do offer a server named Morty that doesn't require
> monthly logins. Information on how to switch to the Morty plan can be found
> at https://heliohost.org/dashboard/move/ Your project to help blind
> people sounds amazing. You're welcome to continue using our hosting for as
> many years as you want.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66357
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

You sent this email at 2025-11-30 18:32:00 and your last login date is 2025-11-30 18:25:40 so the way you logged in seems to work.