emmanuelfosso206 Posted November 5 Posted November 5 Hello HelioHost team, I hope you’re doing well. My account was previously on a higher Morty hosting plan, but due to financial limitations I was recently moved back to the free plan. Unfortunately, during this downgrade, my website’s database was deleted, even though all my source files are still intact in my account. I would like to kindly ask if it’s possible to recover or restore a backup of my database from before the downgrade. It’s a very important project for me, and even a partial backup would be extremely helpful. Here are some details that may help you locate my account: Username: Emmanuelfosso205 Domain / Subdomain: https://smartify.helioho.st/ Approximate date of downgrade: 2nd November 2025 Thank you very much for your help and understanding. I really appreciate the amazing service your team provides, and I’d be very grateful if you could check whether a backup of my database still exists. Best regards, Emmanuelfosso205
Krydos Posted November 5 Posted November 5 20 hours ago, emmanuelfosso206 said: if it’s possible to recover or restore a backup of my database What is the name of the database?
Krydos Posted 5 hours ago Posted 5 hours ago Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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