[Solved] Queued: gervaiscrepin

[gervaiscrepin]

Hello,

My account appears to be suspended or queued, and I would like to understand why. I am the only person who uses this account, but I sometimes log in from different locations — my workplace and my home — which might have caused this situation.

Here is the requested information:

a. HelioHost username: gervaiscrepin
b. Server: Tommy
c. Main domain: https://suspended-domain.ne

Could you please check my account and let me know the reason for the suspension? I’d also like to know what steps I should follow to get it reactivated.

Thank you very much for your time and assistance.

[Unknown025]

You were suspended for creating multiple accounts, which is against our terms of service. You can only choose to keep one account, the rest will remain suspended.

[gervaiscrepin]

Ok can i ask for a refund ? 

[wolstech]

Since the other account is still suspended in this matched pair, I'll just unsuspend it for you instead.

Is the other account yours? The other account is on Tommy. If this is yours, we can combine them so the disk space and both domains are on one account.

Unsuspended.

[gervaiscrepin]

No isn't mine

[wolstech]

Then we'll just leave yours unsuspended. We're looking into a human-review-based process to avoid this going forward, because  the automated multiple account detections have excessive false positive rates.

Sorry about the hassle and enjoy your account