[HH#814146] Re: Possible Terms of Service violation detected

[HelioHost]

Username: khamdanaf, Server: Tommy, Main domain: journalpulse.heliohost.us

Single-account clarification ? khamdanaf

Hi HelioHost Team,


I confirm that I only wish to keep account: khamdanaf.

The multiple-account flag was likely triggered because I sometimes log in
from shared/CGNAT mobile networks and occasionally from campus/office
networks, which can make it appear as multiple accounts from one IP. I do
not manage other people?s accounts and do not intend to have more than one.


If any other accounts appear linked to my details, please disable them; I
will use khamdanaf exclusively.


-

Donation proof: (insert date/transaction ID or attach a screenshot)
-

Usage: hosting OJS for an academic/non-profit journal


Thank you for your help.


Best regards,

Khamdan Annas Fakhryza


Sen, 20 Okt 2025 pukul 09.31 HelioHost menulis:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Khamdanaf,
>
> First of all, thank you for your recent donation! However, we have noticed
> a new login to your account that may indicate a violation our Terms of
> Service. If you didn't read our Terms during the creation of your account
> you may do so now by going to https://heliohost.org/terms/
>
> Sometimes this can be triggered erroneously by one of the following:
>
> ? Multiple family members creating an account from the same internet
> connection.
> ? Logging in from a school internet connection where another student also
> has an account.
> ? Logging in from a work internet connection where a coworker also has an
> account.
> ? Maintaining an account for someone else.
>
> In the last year, 60% of the accounts we were forced to suspend were
> because people didn't read the first line in our Terms of Service and
> created more than one account without getting permission in advance. This
> applies to both our free Johnny accounts and donor Tommy accounts. If you'd
> like to have more than one account you may do so by moving your accounts to
> our Morty plan which does not have a limit.
>
> Since we're a small non-profit organization funded primarily by donations
> we don't have a huge budget to purchase an unlimited number of servers to
> keep up with the demand for accounts. We turn away hundreds of people every
> day who would love to have an account, but we can't host their website
> because our servers are so full. We don't think it's fair for some people
> to have more than one account, while at the same time, so many other people
> aren't able to have an account at all.
>
> If you did create more than one account, just let us know which one you'd
> like to keep, or explain what the situation is. You can reply to this email
> or click the Contact Support button below to let us know how we can help.
> Please respond to this within the next 24 hours to avoid any downtime for
> your website(s). Thanks.
> Contact Support
>
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[Krydos]

Thanks for letting us know that you only have one account. The pending suspension has been canceled.