[HH#654098] Re: Possible Terms of Service violation detected

[HelioHost]

Username: joyusecommerce, Server: Johnny, Main domain: yieldandco.helioho.st

Hi HelioHost Support,

I appreciate your message and wanted to confirm that I personally hold only
one HelioHost account. A family member who shares our home internet
connection also has a separate account ? we each operate our own websites
independently and do not manage each other?s accounts.

We?re aware of and fully comply with your Terms of Service, including the
one-account-per-individual rule. If you need any further details to confirm
this, I?d be happy to assist.

Thank you for the work you do and for providing such a valuable hosting
service.

Warm regards,

Joyusecommerce

On Fri, Oct 17, 2025 at 11:01?AM HelioHost wrote:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Joyusecommerce,
>
> We have noticed a new login to your account that may indicate a violation
> our Terms of Service. If you didn't read our Terms during the creation of
> your account you may do so now by going to https://heliohost.org/terms/
>
> Sometimes this can be triggered erroneously by one of the following:
>
> ? Multiple family members creating an account from the same internet
> connection.
> ? Logging in from a school internet connection where another student also
> has an account.
> ? Logging in from a work internet connection where a coworker also has an
> account.
> ? Maintaining an account for someone else.
>
> In the last year, 60% of the accounts we were forced to suspend were
> because people didn't read the first line in our Terms of Service and
> created more than one account without getting permission in advance. This
> applies to both our free Johnny accounts and donor Tommy accounts. If you'd
> like to have more than one account you may do so by moving your accounts to
> our Morty plan which does not have a limit.
>
> Since we're a small non-profit organization funded primarily by donations
> we don't have a huge budget to purchase an unlimited number of servers to
> keep up with the demand for accounts. We turn away hundreds of people every
> day who would love to have an account, but we can't host their website
> because our servers are so full. We don't think it's fair for some people
> to have more than one account, while at the same time, so many other people
> aren't able to have an account at all.
>
> If you did create more than one account, just let us know which one you'd
> like to keep, or explain what the situation is. You can reply to this email
> or click the Contact Support button below to let us know how we can help.
> Please respond to this within the next 24 hours to avoid any downtime for
> your website(s). Thanks.
> Contact Support
>
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>

[Krydos]

Your account has been unsuspended. Thanks for letting us know the situation.