[Solved] My account is overuse

[milosvtsl]

Please I have problem with big .cvs file in fielder. 

Could you remove it and unlock my account 

Thanks in advance 

[MoneyBroz]

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account:

1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost.
2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.
3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

[wolstech]

Since you mentioned a CSV file, I assume you mean the plastenik.csv file that's 964MB. The file has been deleted and your account has been unsuspended. This looks like the second time you've had this happen. Please avoid uploading this file again, or if its being generated by your software, please modify your code to cap the file at a smaller size like 500MB so the account doesn't fill up.

If this happens again, we may require you to purchase additional disk space or modify your code in order to be unsuspended.

The domain may take a little while for the 503 error to clear and start working again.

[Krydos]

51 minutes ago, wolstech said:

This looks like the second time you've had this happen.

1. https://helionet.org/index/topic/59895-solved-subscription-was-suspended/#findComment-266335
2. https://helionet.org/index/topic/65589-solved-subscription-was-suspended/#findComment-293864
3. https://helionet.org/index/topic/65897-solved-my-account-is-overuse/#findComment-294816
4. This one.

[wolstech]

So it's the 4th. I just took a quick look at the post history and counted the unique titles (which apparently were not unique...).

Yeah if this happens again something will need to change.