HelioHost Posted September 22, 2025 Posted September 22, 2025 Username: richer, Server: Johnny, Main domain: naadmusicalentertainment.heliohost.usClarification Regarding Account Ownership Hello HelioHost Team, I received a notice about a possible Terms of Service violation regarding multiple accounts, and I want to clarify. I am developing a website for another person. For testing and hosting purposes, I created a new account to set things up for them. My plan is to transfer the account to them by changing the email so they will have full ownership and access going forward. I understand your concerns about multiple accounts, but I want to emphasize that I will only maintain my personal account, and the new account will belong solely to the person I?m developing the site for. Please let me know if this approach is acceptable, or if you would prefer they create their own account directly. Thank you for your understanding! Best regards, [Neonstudio] Sent from Proton Mail for iOS On Thu, Sep 18, 2025 at 12:04?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Richer, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >
Krydos Posted September 22, 2025 Posted September 22, 2025 Sorry for the delay responding to this email, because Google decided to put it in spam. It looks like this has already been solved at https://helionet.org/index/topic/65656-solved-clarification-regarding-account-ownership/
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