Need Help Restoring My Account (No Access to Email)

[Guest vivekverma]

Hello HelioHost Support,

My account has been taken offline due to inactivity. I still remember my account password, but unfortunately, I no longer have access to the email address that was used to create this account.

I would like to restore my account and regain access to my hosting services. Could you please guide me on how I can proceed without access to the original email?

Account details:

• Email: vivek72005@gmail.com

• Server: Tommy

I can verify my identity with the password or any other details required. Please help me restore my account.

Thank you for your support.

[MoneyBroz]

This support request is being escalated to our root admins.

[Guest vivekverma]

I still remember my password and when i enter my email and password, i get redirected to this page. Kindly help me to restore my account asap.

[MoneyBroz]

i noticed that you donated $27 for a Tommy invite under another email address. as a reminder, you are only allowed to have one account so if your original account is recovered, then you would need to choose which one you would like to keep.

[Guest vivekverma]

I need my old account access, please do restore it asap. i also have not donated $27 yet, because i was looking for my old account and when i try to login i found that i remember my id and password, so i request you to please restore my account. Once my account is restored i will donate from that account. I hope you will help me asap. Thanks You

Edited 5 hours ago by Vivek Verma
Addutuonal Information Added

[Krydos]

1 hour ago, Vivek Verma said:

I no longer have access to the email address that was used to create this account.

What happened to the email address?

[Guest vivekverma]

2 minutes ago, Krydos said:

What happened to the email address?

i have deleted that google account, but i still remember my password, once you restore the account i will able to login and change email id.

Edited 5 hours ago by Vivek Verma

[Krydos]

That account was created on cPanel. We haven't used cPanel for years. There is no way to even restore it because it requires a cPanel server to restore it. Why didn't you move your account to Plesk when we emailed you about it on 2023-02-05?

[Guest vivekverma]

2 hours ago, Krydos said:

That account was created on cPanel. We haven't used cPanel for years. There is no way to even restore it because it requires a cPanel server to restore it. Why didn't you move your account to Plesk when we emailed you about it on 2023-02-05?

 

2 hours ago, Krydos said:

That account was created on cPanel. We haven't used cPanel for years. There is no way to even restore it because it requires a cPanel server to restore it. Why didn't you move your account to Plesk when we emailed you about it on 2023-02-05?

Can you move it, if not please do me help me to change my email so further I can move. I have deleted the Google account recently(vivek72005@gmail.com). So I request you to please do help me ASAP. 

[wolstech]

It's no longer possible to move cPanel accounts as that process required the cPanel servers still be running...those were retired and deleted years ago at this point.

Since it was a Tommy account, we can send an invite to a new address for you so don't have to donate for a new account, but it will be an empty account. If you want to go this route, what email address do you want the invite sent to?

Without the email account attached to the backup, there is no way to recover the data unless Krydos has another way of verifying identity (I'll leave that to him). If you still had the email account, the process would be to verify via email, then download the backup and manually unpack it, request an invite for a replacement account at your new email address, and rebuild the websites on the new account using the files out of the archive.

[Guest vivekverma]

56 minutes ago, wolstech said:

It's no longer possible to move cPanel accounts as that process required the cPanel servers still be running...those were retired and deleted years ago at this point.

Since it was a Tommy account, we can send an invite to a new address for you so don't have to donate for a new account, but it will be an empty account. If you want to go this route, what email address do you want the invite sent to?

Without the email account attached to the backup, there is no way to recover the data unless Krydos has another way of verifying identity (I'll leave that to him). If you still had the email account, the process would be to verify via email, then download the backup and manually unpack it, request an invite for a replacement account at your new email address, and rebuild the websites on the new account using the files out of the archive.

Send me Invite on <removed>. Please hide my email id after you see. If available give me username : vivekverma for my heliohost account. If Available. 

Edited 1 hour ago by MoneyBroz
Removed email address

[MoneyBroz]

11 minutes ago, Vivek Verma said:

If available give me username : vivekverma for my heliohost account. If Available.

You will be able to set this yourself once you receive the invite

[Guest vivekverma]

1 minute ago, MoneyBroz said:

You will be able to set this yourself once you receive the invite

Have you send the invite, also please hide my email id in forum after sending invite. 

[MoneyBroz]

Yes the invite was sent

[Guest vivekverma]

Can you just help me to change display name for my helionet account, if possible. Because I though it might be my name and I have created, I want to change it. 

4 minutes ago, MoneyBroz said:

Yes the invite was sent