[Wolstech] Request Lily

[ictroadmore]

We request a Lily account

[KazVee]

I've escalated this request to Wolstech's attention who can set this up for you when he has time. 🙂 He'll update this thread once it's all ready to go for you. 

[ictroadmore]

On 9/3/2025 at 2:10 PM, KazVee said:

I've escalated this request to Wolstech's attention who can set this up for you when he has time. 🙂 He'll update this thread once it's all ready to go for you. 

Any idea how long this will take?

[KazVee]

All HelioHost Staff are Volunteers
Helio Networks dba HelioHost is a 501(c)(3) non-profit organization whose mission is to provide free or low cost web hosting, and all of our staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly.

Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please.

If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with.

ETA for Support Requests
All HelioHost staff are unpaid volunteers, so there is no guaranteed timeframe for a response to support requests. Help is generally provided within 24 hours, but this can vary for multiple reasons:

• Time zone differences (most staff are based in North America)
• Real-life commitments:
• Work
• School
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For more information on ETAs (and why we do not offer them), please see: https://wiki.helionet.org/ETA

[Krydos]

Our goal is to respond to all support requests within 24 hours, but I know there have been some issues with Lily that needed to be fixed. Perhaps that is why it's taking longer than usual. It's also possible Wolstech just missed this request, so I pinged him to make sure he sees it. Sorry for the delay.