[HH#942422] Re: Lack Of Activity

[HelioHost]

Username: astron, Server: Johnny, Main domain: astron.heliohost.org

Well, if you have such data, it means that your system is not working
properly and/or correctly.
I log in there whenever possible and completely consciously, and there are
still quite a few more of these times in August. Much more than only one.

On Wed, 3 Sept 2025 at 00:17, HelioHost wrote:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Astron,
>
> It's been a while since we've seen you. Are you still using your hosting
> account? The last time you logged in was 2025-08-05. In order to keep your
> website active you must log into your control panel at least once every 30
> days.
>
> If you wish to continue using your hosting plan you will need to log in by
> clicking the link below. Next, provide your email and password in the box
> and click log in to access your dashboard. If you don't log in sometime in
> the next few days your website will be replaced with a inactive page.
>
> Our apologies for requiring you to log in to your account to continue
> using it. We understand that once you get your website perfected there is
> little reason to view your control panel anymore, but if we didn't have a
> way of determing which accounts were abandoned our servers would quickly
> become even more overloaded than they already are.
>
> We have recently released a new server named Morty that doesn't have the
> requirement to login every 30 days to keep your account active that you may
> be interested in. You can take a look at your upgrade options after logging
> in with the button below.
> Login Now
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--
Kalju

[Krydos]

Did you login at https://heliohost.org or https://heliohost.org/login/ or some other URL?

[neptunus]

Well, since this isn't the first time I've had this problem, I log in quite often, in every possible place, and usually for several hours. Usually really in every week and more than once.

[Krydos]

We have 6447 accounts right now, and you're the only one who consistently has this issue. If you could provide some actual data we may be able to get this fixed for you.

Useful data ideas: browser version, OS version, exact timestamps of login times, the exact URL you used to login, any error messages you see.

Non-useful data: not the first time I've had this problem, quite often, every possible place, several hours, every week, more than once.

If you just want to complain occasionally, that's fine, but if you actually think there's an issue and you want to help us fix it we'll need to find a way to replicate the bug you're seeing.

[neptunus]

Well, I'll shut up. Otherwise, it would be great, but look, I can't figure out what this problem could be and what the next problem could be that I should start keeping a diary about. Not long ago was problem that I seemed to have logged in too many times in a row. So be smart and figure out what the next problem will be.
I'm not that smart, but I would still be grateful if someone pointing out the problems, but not start making accusations for that.
Have good day or evening or night - I don't know what You currently have there. Here is deep night.
I won't respond anymore and I won't report any problems unless they are very important. Anyway, thanks for the help so far.
And I won't be making or keeping any log of when I log in or out. 

PS. I usually use Chrome, sometimes Edge and Firefox, but rarely. Yes, it's true that Chrome has had a lot of problems for a long time.

Edited September 3, 2025 by neptunus

[Krydos]

2 hours ago, Krydos said:

browser version, OS version, exact timestamps of login times, the exact URL you used to login, any error messages you see

If you're unable or unwilling to provide any of this useful information, we could just randomly try stuff. I can set your login date manually to a few days ago, and then you can try logging in. Once you've logged in let me know, and I can tell you if the login date updated or not.