[Solved] Suspended: jaguerra27

[jaguerra27]

HelioHost Username: jaguerra27

Server: Tommy

Main domain: jaguerra27.helioho.st

 

Today I tried to access to plex using my heliohost account (jaguerra27) and I received the notice that my account has been suspended, with no mail notificacion or hay other advise.

I think it was a wrong suspenssion, because I only store a database and trying to deploy a NodeJS application, with no success, so I desist and I am only using the database.

If the suspenssion is legit, at least allow me to enter to the database to made a dump, or send me to my mail if it is not possible to access, beause I have only saved the account for a read-only access to the database, the admin account is inside Plex, and I cannot enter to get it.

Thank you very much.

Edited 2 hours ago by jaguerra27

[KazVee]

Your account is suspended for High Server Usage, specifically using 200.38 GB memory when the limit is 200 GB.

Node is one of the top reasons for users getting their accounts suspended, since it uses a lot of server resources. We have a Node.js guidance page in the Wiki here: https://wiki.helionet.org/Node.js and if you use Node, we recommend you structure your app in the same way as the example app in the tutorial. Following this structure will make sure your Node app uses Passenger, to help try to keep the load within the limits allowed on the shared hosting server. 

I have unsuspended the account now. Please fix the issue quickly or else the same high load is likely to happen, which will lead to the system suspending your account again and there are a limited number of unsuspensions that can take place for the same reason.

 

[jaguerra27]

Understood, very grateful for the quick and useful response.

Thank you very much!

[KazVee]

You're very welcome! 🙂 Please let us know if we can help with anything else!