[Solved] suspended account

[echo.]

Hello, may I ask why account ichaox1 was suspended? Thank you!

[KazVee]

Your account was suspended as it contained Malware. Could you please provide more details on what you were hosting on your site?

[echo.]

It may have been some legacy experimental or learning code, with no intention of causing harm or damage.

If it has caused any issues, I sincerely apologize.

I kindly request that you remove the related files and help unsuspend my account.

[KazVee]

This support request is being escalated to our root admins for their consideration, since it seems you weren't entirely certain ("it may have been") what files you were hosting.

[Krydos]

Did you upload this file?

[echo.]

34 minutes ago, Krydos said:

Did you upload this file?

Yes, a long time ago when the cpanel was inaccessible, I had to resort to this unconventional method to manage files.

I completely forgot about it. Please help me delete it.

Edited yesterday at 07:45 PM by echo.

[Krydos]

Your account was hacked then. Our policy on hacked accounts is to require a reset which deletes all files and restores all settings back to default. Are there any files you need a backup of?

[echo.]

9 minutes ago, Krydos said:

Your account was hacked then. Our policy on hacked accounts is to require a reset which deletes all files and restores all settings back to default. Are there any files you need a backup of?

Yes, please back up all files except for the malware, and I will handle them with care. Thank you.

Edited 23 hours ago by echo.

[Krydos]

There are 667 files on your account. I'm not going to look at each one to make sure it's not malware. You can have 2 or 3 files backed up.

[echo.]

Not sure if you've noticed this edit:

16 hours ago, echo. said:

Yes, a long time ago when the cpanel was inaccessible, I had to resort to this unconventional method to manage files.

I completely forgot about it. Please help me delete it.

It wasn't hacked. The file was a temporary script I created during emergency maintenance in 2021-2022, when cPanel was inaccessible and Plesk had not yet been deployed.

It was recently flagged by the system. Since the file was created a long time ago, I didn't immediately recall it.

 

 

12 hours ago, Krydos said:

There are 667 files on your account. I'm not going to look at each one to make sure it's not malware. You can have 2 or 3 files backed up.

If a reset is still required, there's no need to back up the files, as I have copies of the important files locally.

Edited 7 hours ago by echo.

[Krydos]

I have reset your account, and you will receive an email in a bit with a link. Click the link in the email to take the next steps in the reset process.