[Solved] Request to Add an Addon Domain for QuantumExchange.

[rokinyt55]

Hello,

I would like to request a new subdomain for my existing HelioHost account.

Details:

• HelioHost Username: rokinyt55

• Current Server: Tommy

• Requested Subdomain: quantum.heliohost.us 

• Purpose: To host my second website alongside my existing whaleskitru.heliohost.us site.

Please let me know once it has been created.
Thank you for your help.

Best regards,
rokinyt55

[wolstech]

It looks like this was already added. Marking solved.

[rokinyt55]

On 8/13/2025 at 1:05 PM, rokinyt55 said:

Hello,

I would like to request a new subdomain for my existing HelioHost account.

Details:

• HelioHost Username: rokinyt55

• Current Server: Tommy

• Requested Subdomain: quantumapp.heliohost.us 

• Purpose: To host my second website alongside my existing whaleskitru.heliohost.us site.

Please let me know once it has been created.
Thank you for your help.

Best regards,
rokinyt55

 

[KazVee]

You already asked for this here and also asked while trying to ping the Discord Support channel over half a dozen times during the overnight period for North America, where most of the unpaid volunteers are based. 

The domain was added for you on Discord.

All HelioHost staff are unpaid volunteers who donate their time to assist others.

Please do not create duplicate requests everywhere for the same issue.

Asking the same question in multiple posts can lead to wasted effort and slower support.

All helpers have full-time jobs and lives outside this project, and we run the organization in our free time.

If we are busy, things may not get done very quickly.

Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary.

Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please.

If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host.

For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? 

To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

Posting the same question multiple times may delay answers to your request.