[HH#228411] Re: Possible Terms of Service violation detected

[HelioHost]

Username: susmita, Server: Johnny, Main domain: susmita.helioho.st

Hi Team,


Apologies for the inconvenience. After seeing the conditions in the gist, I
got an idea of the reason for the violation.
? Multiple family members creating an account from the same internet
connection.
I have created an account for my partner using the same internet connection
I used for creating my account.
But both of our needs and uses are different, we come from a different
domain, just like any other two persons would have required your hosting
services separately.
Only difference in terms of violation I perceive is creating the accounts
from the same internet connection.

Kindly allow us to keep both the accounts as it would have been for two
different persons, I shall be obliged.

Thanks & Regards

On Sat, 9 Aug 2025 at 06:53, HelioHost wrote:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Susmita,
>
> We have noticed a new login to your account that may indicate a violation
> our Terms of Service. If you didn't read our Terms during the creation of
> your account you may do so now by going to https://heliohost.org/terms/
>
> Sometimes this can be triggered erroneously by one of the following:
>
> ? Multiple family members creating an account from the same internet
> connection.
> ? Logging in from a school internet connection where another student also
> has an account.
> ? Logging in from a work internet connection where a coworker also has an
> account.
> ? Maintaining an account for someone else.
>
> In the last year, 60% of the accounts we were forced to suspend were
> because people didn't read the first line in our Terms of Service and
> created more than one account without getting permission in advance. This
> applies to both our free Johnny accounts and donor Tommy accounts. If you'd
> like to have more than one account you may do so by moving your accounts to
> our Morty plan which does not have a limit.
>
> Since we're a small non-profit organization funded primarily by donations
> we don't have a huge budget to purchase an unlimited number of servers to
> keep up with the demand for accounts. We turn away hundreds of people every
> day who would love to have an account, but we can't host their website
> because our servers are so full. We don't think it's fair for some people
> to have more than one account, while at the same time, so many other people
> aren't able to have an account at all.
>
> If you did create more than one account, just let us know which one you'd
> like to keep, or explain what the situation is. You can reply to this email
> or click the Contact Support button below to let us know how we can help.
> Please respond to this within the next 24 hours to avoid any downtime for
> your website(s). Thanks.
> Contact Support
>
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>
>


--
*Susmita*

[Krydos]

I have canceled the pending suspension of the susmita account. What is the username of your partner?

[HelioHost]

Hi,

Thank you for that. My partner's username is horritz.

Regards

On Sat, 9 Aug 2025 at 07:43, HelioHost Support
wrote:

> I have canceled the pending suspension of the susmita account. What is the
> username of your partner?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=65258
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

--
*Susmita*

[Krydos]

The pending suspension for horritz has been canceled as well. Thank you for letting us know the situation. I have made an exception in our system so you shouldn't get any more of these emails. If a third person in your household wants to make an account let us know in advance of the account being created. Thanks.

[HelioHost]

Thanks a ton for this, I really appreciate this. Sure, I'll let the support
team know in advance if anyone else from my household wants to open an
account.

Regards.

On Sat, 9 Aug 2025 at 08:17, HelioHost Support
wrote:

> The pending suspension for horritz has been canceled as well. Thank you
> for letting us know the situation. I have made an exception in our system
> so you shouldn't get any more of these emails. If a third person in your
> household wants to make an account let us know in advance of the account
> being created. Thanks.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=65258
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

--
*Susmita*