Clarification Regarding Suspicious Login Notification

[didi]

Hi,

I recently received an email stating that a suspicious login was detected on my account "Didi" (mob.heliohost.org), and I wanted to kindly ask for some clarification.

I’m a bit concerned and unsure whether this refers to a potential security breach - meaning someone may have logged in using my credentials -or if it's related to a possible violation of your Terms of Service. The mention of the single account policy also raised a question: does this mean another account may have been created under my name?

To the best of my knowledge, I only have one account (mob.heliohost.org, with the alias vvww.eu, username "Didi", and email didi.hauser@gmail.com). If there are any other accounts mistakenly linked to me, please feel free to remove them.

I would really appreciate it if you could take a closer look and let me know what exactly triggered the alert. If I’ve inadvertently violated any terms, I’d be grateful if you could point out the specific issue so I can make sure it doesn’t happen again.

Thanks in advance for your help, and I look forward to your response.

Best regards,
Didi

[Unknown025]

This means another account logged in from the same network as you did. Common triggers include logging in from a corporate/school network or using a VPS. Krydos can probably provide extra clarification if you'd like. I'll cancel the pending suspension for your account in the meantime. 

[wolstech]

The subject of that email could probably use improvement...I've always thought the same thing in that it could be mistaken for a security notice. It's not suspicious from a security standpoint, but rather from a "we think you're violating our terms of service" standpoint.

Users are only allowed to have one account. If we think you created more than one, you'll get this email to contact us (and if you don't, you get suspended 24 hours after it was sent).

If you did create a second account, let us know which one you want to keep, and we'll ban the ones you don't want.

If you did not create a second account, Unknown025 above described the common causes of this message being sent incorrectly. If this is the case, we just need an explanation as to why this may have happened, and the usernames of the other users if they're known (e.g. if you're using our service in school, the usernames of the others in your class would be helpful), and we'll cancel the suspensions  

[wolstech]

The subject of the email you received has been changed to help reduce confusion for future users. Thank you for the feedback