[HH#788645] Re: HelioHost VPS Late Payment

[HelioHost]

VPS number: 135, VPS ID: 713

Can I pause my server until I want? I?m in holiday trip

On Sat, 26 Jul 2025 at 21:22 HelioHost wrote:

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>
> Hey Rahmonovme,
>
> Your VPS payment of $4.00 USD is 5 days overdue. Please try to make a new
> payment within the next 24 hours. You can do so with the link below.
>
> Let us know if you face any issues or have any questions regarding this.
> Renew VPS
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[Krydos]

Yes, our standard policy for unpaid VPS is to hold on to the data for 30 days in case the customer comes back and starts paying again. If you hadn't emailed us your VPS and all the data on it would be available to power on at any time until 2025-08-27. Let us know if you need this to be extended further.

[HelioHost]

I planing to pause my server until september 25. Can I?

On Sat, 26 Jul 2025 at 21:41 HelioHost Support
wrote:

> Yes, our standard policy for unpaid VPS is to hold on to the data for 30
> days in case the customer comes back and starts paying again. If you hadn't
> emailed us your VPS and all the data on it would be available to power on
> at any time until 2025-08-27. Let us know if you need this to be extended
> further.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=65126
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Sure.

[Krydos]

Just wanted to let you know that we're still holding on to your VPS data, and it can be powered on whenever you want. We will continue to hold onto the data until at least September 25th, but let us know if you'd like to power it on sooner.