HelioHost Posted July 25, 2025 Posted July 25, 2025 Username: palaciospoa, Server: Johnny, Main domain: palaciospoa.helioho.stHi, I was trying to access to my site stats in: https://palaciospoa.helioho.st/plesk-stat/webstat-ssl https://palaciospoa.helioho.st/ftpstat But i don't have success, my same user palaciospoa could access to dashboard and plesk so i dont know what is happening. Extra info I tried to get access to forum but i cant neither log in there Kind regards
Krydos Posted July 25, 2025 Posted July 25, 2025 By default the webstats are protected by your FTP password. You have two options if you can't login. 1. Change your password. Sometimes the passwords can get out of sync, where you can login to one thing, but not another. If you change your password it should sync everything up so they all use the same password again. 2. Disable password protection on the webstats entirely. If you do this you'll need to wait up to 2 hours for the password protection to go away, and then anyone can see your webstats. Only do this if you don't have private data in your webstats since every random bot on the internet will be able to access it. If you can't login to the forum you can reset your forum password with this link. https://helionet.org/index/lostpassword/ Keep in mind this link only changes your forum password, not your FTP or Plesk passwords, etc.
HelioHost Posted July 25, 2025 Author Posted July 25, 2025 I followed your instructions Changing the password in the dashboard... But I still can't get access to the stats, i got 1 pass for the dashboard the "new one" and relogin with that success, the password on the ftp is the "old one" tried several times login with success I tried to get access with both in stats but none of them works El vie, 25 jul 2025 a la(s) 11:08?a.m., HelioHost Support ( support@heliohost.org) escribi?: > By default the webstats are protected by your FTP password. You have two > options if you can't login. 1. Change your password. Sometimes the > passwords can get out of sync, where you can login to one thing, but not > another. If you change your password it should sync everything up so they > all use the same password again. 2. Disable password protection on the > webstats entirely. If you do this you'll need to wait up to 2 hours for the > password protection to go away, and then anyone can see your webstats. Only > do this if you don't have private data in your webstats since every random > bot on the internet will be able to access it. If you can't login to the > forum you can reset your forum password with this link. > https://helionet.org/index/lostpassword/ Keep in mind this link only > changes your forum password, not your FTP or Plesk passwords, etc. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65112 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted July 25, 2025 Posted July 25, 2025 I changed your password like I explained and I can login to your stats now just fine. You can reset your password at https://heliohost.org/reset/
Krydos Posted July 25, 2025 Posted July 25, 2025 Are you using any accented characters or UTF-8 characters? We recommend just using ASCII characters for passwords.
HelioHost Posted July 25, 2025 Author Posted July 25, 2025 Just ascii characters, i currently also do the change of the password using the "reset" feature... Still only acces on ftp and dashboard, but stats dont grant access [image: image.png] El vie, 25 jul 2025 a la(s) 1:14?p.m., HelioHost Support ( support@heliohost.org) escribi?: > Are you using any accented characters or UTF-8 characters? We recommend > just using ASCII characters for passwords. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65112 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted July 25, 2025 Posted July 25, 2025 Try this: 1. Login at https://heliohost.org/login/ 2. Continue to Plesk. 3. Websites & Domains from left menu. 4. Click your domain. 5. Click dashboard under your domain. 6. Click Connection Info. 7. Under system user credentials click the edit pencil to the right of password. 8. Enter a new password. 9. Try logging in to web-stats with username palaciospoa (all lower case letters) and the new password you just set. Let us know if it works.
HelioHost Posted July 26, 2025 Author Posted July 26, 2025 Thanks, finally i cant access to the stats, thanks again for the support El vie, 25 jul 2025 a la(s) 5:59?p.m., HelioHost Support ( support@heliohost.org) escribi?: > Try this: 1. Login at https://heliohost.org/login/ 2. Continue to Plesk. > 3. Websites & Domains from left menu. 4. Click your domain. 5. Click > dashboard under your domain. 6. Click Connection Info. 7. Under system user > credentials click the edit pencil to the right of password. 8. Enter a new > password. 9. Try logging in to web-stats with username palaciospoa (all > lower case letters) and the new password you just set. Let us know if it > works. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65112 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted July 26, 2025 Posted July 26, 2025 No problem. Glad you got it working! You may randomly receive an email with a link to post a verified review soon. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks!
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