I can't move to Tommy, payment get refunded

[b0chard]

Hi there,

I am upgrading my account to Tommy server. I proceeded to pay using my virtual card, it got refunded so I used my debit card instead, the money got refunded again. I did it multiple times, but it keeps repeating.

[KazVee]

This support request is being escalated to our root admins who can look into this further for you. 

[Krydos]

You could either contact PayPal support and see what they have to say about it, or you can use this Stripe link to try to pay again https://buy.stripe.com/6oU7sNcs6207fjP1udco009 I understand that the Stripe link says $2 and the dashboard says $1, but the dashboard will be updated to the new pricing soon anyways, and I don't want to create a $1 Stripe link that will only be used once and then deleted in a week or whatever.

[b0chard]

I think the issue is on my debit card, it always get declined anywhere I try to purchase online. I'll contact them first.

[b0chard]

Would it be fine if I do bank transfer instead? I always got this card issue on my bank (never done successful purchase on that card).

[Krydos]

43 minutes ago, b0chard said:

Would it be fine if I do bank transfer instead?

I don't think that is possible through PayPal, but I think it's enabled on the Stripe link. If I recall correctly it takes 4-14 days to verify the bank transfer.

[b0chard]

Done @Krydos!

I also tried the stripe link on my first bank but it doesn't work, it getting declined too. I created another bank account, and used the virtual card on it. I tried to pay on the paypal page but it didn't worked. I tried the link you sent, yeppp—success!

[Krydos]

Yep, it worked. Your account is moving to Tommy. Thanks for the donation.

I also noticed that you randomly received a review email. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!

[b0chard]

6 hours ago, Krydos said:

I also noticed that you randomly received a review email. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!

Done!

I got an email a few hours ago that moving has completed. It says to update some records.

I have updated the remote SFTP already, the DNS records for SPF, MX, and DKIM are left to configure.

I would like request to update those as well, if needed. Thank you!

Edited 15 hours ago by b0chard

[b0chard]

Just did a test from https://www.mail-tester.com:

Link to the test: https://www.mail-tester.com/test-td2z03n08

[Krydos]

7 hours ago, b0chard said:

I would like request to update those as well, if needed. Thank you!

Try testing now. 

7 hours ago, b0chard said:

Done!

Thanks!

[b0chard]

I got 7/10 

https://www.mail-tester.com/test-9tbzfojas

[Krydos]

14 minutes ago, b0chard said:

https://www.mail-tester.com/test-9tbzfojas

When I click this link it shows 10/10 for me. Is it showing 7/10 for you still?

[b0chard]

Ohhh, it dynamically updated the result? I rechecked, it's 10/10 now. That's weird.

That seems to be fixed now. Thank youu @Krydos!! 

[Krydos]

Glad everything is working for you now. Thanks again for the 5 star review.