Error trying to send an email to 15 recipients (upper limit should be 50/hour)

[appmaker]

Hello,

I'm sending an invitation to a selected group of internal testers (approx. 15) and I get a SMTP error. After my search in the forum, I see this may be intentional, and even further I got a list of questions to answer in order for you to decide whether you can increase the current enforced limit (10). If my assumptions are wrong, please just tell me what else to do.

Here you have the Q&A.

1) How many emails you plan to send per day?

There are no plans at all. I don't do campaigns (will never do), spam (will never do), or send emails to people I've not been in contact before. Because of the intention of these, the number of recipients may vary from 1 to a limited group, most likely not more than 15-20, but if that happens we can revisit this dicussion, right?

2) Where you get the email addresses from?

They are a selected group of people that work with me or have sent me their email address voluntarily for participating in the internal test program. Some are family, some are friends, some are friends of friends/family.

3) How can recipients of your emails unsubscribe?

There is no subscription possible as this is not really a mail list.

4) Do you have an unsubscribe@yourdomain.com address set up?

No, for same reason as (3).

5) Do you have an abuse@yourdomain.com address set up?

No, for same reason as (3).

6) Does each email have a link to unsubscribe?

No, for same reason as (3).

7) Do you share or sell email addresses that you get?

No, not now or ever. Feel free to block my assets forever if that ever happens.

😎 Post an example of the messages being sent.

This is quite confidential (and originally in a different language) but I'll write the essence of it:
 

Hello everyone,

First of all I would like to thank you in advance for your participation in this round of testing for the app XXXX I'm working on.

XXXX. It's possible that you have already received an email about these tests, XXXX ... so here you have the address to access the app directly in the Play Store. It will only be visible if you open the account you have submitted for the tests.

https://play.google.com/store/apps/details?id=XXXXX

If the link does not work then you should wait until the oficial email from Google Play.

XXXX

Thanks again for your collaboration.

XXXX

 

That again is an example. There is no mail list or defined purpose of any email I will be sending to these (or other) individuals, so I can't say it will be only this kind of emails I will be sending to them, or the email threads that I could be starting from these test rounds, so it could be 1 a day/week or 10 in an hour, it's hard to say.

I don't mind having to explain my email activities to a certain degree if you notice something that should be reviewed, but I would need to be operational without having to use 20 minutes (like now) to request an extension or unblocking because I try to send a second email to 15 different people again the same hour (maybe I forgot a detail or attach a file).

Thanks.

/Javier

(appmaker - appuris.com)

 

[KazVee]

This support request is being escalated to our root admins.

[Krydos]

The hourly sending limit of the email address that tried to exceed the 10 per hour limit has been increased to 50 emails per hour. The default limit of 50 emails per day remains the same for now. If you try to send more than 50 emails per day email sending privileges will be removed. This is the default limit, and since you didn't really answer question 1 (or any of the questions really) I assume the default limit is fine, and it's only the hourly limit that you need raised.