Moving from Tommy to Mars?

[mortommy]

I have a Tommy account and am interested in upgrading to Mars. What should I do to make this happen?

I do not need the data currently stored on my Tommy server-- it can be deleted without a problem.

[wolstech]

You would need to just buy the Mars VPS, install whatever server software you need, and move your files if you want to keep them. You can have both a Tommy account and a VPS too.

There is no direct migration path from a Plesk plan to any VPS plan, because the VPS comes as an empty Linux box with SSH access.

If you no longer need the Tommy account, you can delete it from the dashboard.

[mortommy]

Thanks for the quick reply! 

 

When I try to create a Mars account, it prompts me for a username and then says that username (the one I currently use for my Tommy account) isn't available. I don't have a way to add a Mars account to my existing Tommy login. Do I need two separate logins? 

Edited 9 hours ago by mortaine
Clarification

[KazVee]

Yes, you would need to use a different username for your VPS. If you absolutely want to use the username as you have now on Tommy for your VPS, we could reset your Tommy account for you, and then you could choose a new username for it.This would then free up the username to use on your VPS, but both usernames will still need to be different.

[mortommy]

Great. Let's do that. What information do you need from me? 

[wolstech]

If you want to reset the Tommy account, just confirm that it's the Tommy account mortaine that you want reset and that you understand your data will be deleted, and we'll reset it.

(If you mean to buy a VPS with a different username, you can just buy it through our website. We don't need to do anything on our side if you're OK with a different username).

[mortommy]

Yes, the account is mortaine, and my data will be deleted.

 

Please let me know what to do after that to set up both accounts (create a new Tommy account with a different username and the new Mars account with mortaine as it's username, yes?). Thanks! 

[wolstech]

Ok. Account mortaine has been reset. A backup will be available at https://heliohost.org/backup/ when it's done, and you'll receive an email to complete the reset process.

Your next steps are:

1. Click the link in the email you'll get soon and recreate the Tommy account under another username.
2. Buy the VPS through our website using the mortaine username. Note that you must register for the VPS using the email address that's on your forum profile in order for it to let you reuse the username "mortaine".
   • If you need to use a different email address to purchase the VPS, you should change your forum account's email address to the email you want to use, then buy the VPS.
   • Alternately, we can rename the forum account for you, which will also free the username up. Let us know if you would like the forum account renamed (it can be anything except mortaine, though matching your new Tommy account username might make sense).

 

[mortommy]

Thanks for resetting my account!

I've clicked the link and recreated the Tommy account using a different username.

When I try to buy the VPS, I'm first prompted for the username, which says "mortaine" is not available. I can't login before buying the VPS-- when I login and then go to the page to buy the VPS, I am no longer logged in on that page. Is there a different link that will either keep me logged in, or prompt me for my email before asking for my username?

If that's not an option, you can change my forum username to mortommy, as that's what I've set my Tommy account username to.

[wolstech]

I renamed the forum account for you. Try it now.