[Solved] Request to Reopen Suspended Account

[mrxdwolf]

Hello HelioHost Team,

I knew that having multiple accounts is not allowed under HelioHost's policy. Unfortunately, I didnt know same rule applies even to donated accounts:

• Username of suspended account (donated): roxanne

• Username of active account (free): xdwolf

I would like to respectfully request the following:

1. Reopen the suspended roxanne account (I donated for this account and would prefer to continue using it).

2. Disable/delete the xdwolf account to comply with your one-account-per-user rule.

3. If possible, please move my current domain niraj-stha.com.np from xdwolf to roxanne.

4. Remove any existing domain currently assigned to roxanne, if needed for the above transfer.

I sincerely apologize for the oversight and appreciate your understanding and support.

Thank you for your time and assistance.

Best regards

Edited yesterday at 06:16 PM by mrxdwolf
typo

[wolstech]

You are suspended for multiple accounts, but those two accounts are not actually matched with each other. They're both matched with different accounts. Do you know why there are other accounts that may be matched to these?

Since you want to keep roxanne, please post from the roxanne forum account to confirm you own the other account too. Once you've confirmed ownership, I'll just merge xdwolf into roxanne for you so you can keep everything (both domains, etc.) in one account  

[mrxdwolf]

i have no idea i was using only username xdwolf but i got my other one roxanne suspended sometime ago my xdwolf was working but it was also suspended i thought it was due to have two account i only have those two username currently register and using a year ago my brother did make multiple account and was suspended  but he was using my account so i dont know which other account got me suspended this time maybe i mistakenly logged in to my id once or twice while i was on vpn i dont know honestly maybe thats what flagged the multi account trigger. yes i will  post from roxanne thank you again

Edited 17 hours ago by mrxdwolf
typo

[roxanne]

I am now posting from my roxanne account as requested, to confirm that I also own the xdwolf account

It’s possible that my occasional use of a VPN may have contributed to the issue. I sincerely regret any unintentional breach of the one-account policy.

I would be very grateful if you could merge xdwolf into roxanne domain and files, as I would prefer to continue using the roxanne account which I donated for. I appreciate your understanding and support in resolving this matter.

Thank you once again for your time and help

[wolstech]

I'll go ahead and get these two merged for you and let you know when it's done.

Note that you might receive an email saying that xdwolf is moving itself to Tommy while I am working on this, this is because I can't merge accounts that aren't on the same server.

[wolstech]

Account xdwolf has been merged into roxanne. It can take up to 2 hours for the domains associated with xdwolf to work correctly.

Please let us know if you need anything else.