Request to Reopen Suspended Account

[mrxdwolf]

Hello HelioHost Team,

I knew that having multiple accounts is not allowed under HelioHost's policy. Unfortunately, I didnt know same rule applies even to donated accounts:

• Username of suspended account (donated): roxanne

• Username of active account (free): xdwolf

I would like to respectfully request the following:

1. Reopen the suspended roxanne account (I donated for this account and would prefer to continue using it).

2. Disable/delete the xdwolf account to comply with your one-account-per-user rule.

3. If possible, please move my current domain niraj-stha.com.np from xdwolf to roxanne.

4. Remove any existing domain currently assigned to roxanne, if needed for the above transfer.

I sincerely apologize for the oversight and appreciate your understanding and support.

Thank you for your time and assistance.

Best regards

Edited 5 hours ago by mrxdwolf
typo

[wolstech]

You are suspended for multiple accounts, but those two accounts are not actually matched with each other. They're both matched with different accounts. Do you know why there are other accounts that may be matched to these?

Since you want to keep roxanne, please post from the roxanne forum account to confirm you own the other account too. Once you've confirmed ownership, I'll just merge xdwolf into roxanne for you so you can keep everything (both domains, etc.) in one account