[Solved] Where is my VPS?

[sacram]

I've paid yesterday for VPS and still have no access to it

[wolstech]

It's showing queued for some reason. It looks like you picked Ubuntu 24 so it should've built itself and sent a welcome email within an hour or so of being purchased.

Escalating to figure out what happened and get it fixed...

[wolstech]

I followed up on this in the staff channel for you, and it turns out this was a PayPal API malfunction. Paypal didn't send us your email address after you paid. Your VPS built when you paid, but the welcome email with login instructions couldn't go out because we had nowhere to send it.

We've corrected the issue manually and have sent the welcome email.

This is the first time PayPal has failed to provide an email address for the purchase. We've built over 700 of these and never had an issue with the email address not syncing correctly after purchase until today. 
 

 

[Krydos]

I took a look at it too, and it's very bizarre. Even on the PayPal website your subscription doesn't have an email attached to it somehow, even though every single other subscription we've ever done has had an email address. The payment itself has an email though. Thanks for letting us know. We may have to adjust our website code to handle this situation if it ever occurs again. For now it looks like a fluke though.