[Solved] Unsuspend account for overuse

[gmpintus]

Hello,

 

username:gmpintus
https://gmpintus.helioho.st/

I have noticed that my account was suspended due to excessive use of disk space. This oversight was on my part, and I will review and remove unnecessary files. May I kindly request the reactivation of my account?
 

Overuse policy

Disk space

1022.3 MB used of 1000 MB

 

 

[MoneyBroz]

This support request is being escalated to our root admins.

[Krydos]

You can reactivate your account yourself at https://heliohost.org/dashboard/storage/ or tell us what to delete.

I took a look around and didn't see anything obvious to delete, but I did notice that httpdocs/UX

root@tommy [/home/gmpintus.helioho.st/httpdocs/UX]# ls
'Aulas 2019 Bootstrap.zip'     desktop.ini                   scripts
 _notes                        favicon-16x16.png             site.webmanifest
 android-chrome-192x192.png    favicon-32x32.png             sitemap.html
 android-chrome-512x512.png    favicon-old.ico               sitemap.txt
 apple-touch-icon.png          favicon.ico                   sitemap.xml
 archive                       google0ceedb67767e8d75.html  'slide gallery 2.js'
 assets                        google8e9fdfe4817222e5.html  'slide gallery.html'
 cgi-bin                       images                       'slide gallery.js'
 contact-form-handler.php      index.html                   'slide gallery2.html'
 contact-form-thank-you.html   index2.html                  'slide gallery3.html'
 contact-form.html            'lightbox test.html'           styles.css
 cssbox.css                    main.js                       styles2.css
 curso-de-ingles.html          old-index.html                validation
 curso-de-italiano.html        robots.txt                    vantagens.html

Appears to just be the same as httpdocs

root@tommy [/home/gmpintus.helioho.st/httpdocs]# ls
'Aulas 2019 Bootstrap.zip'     favicon-16x16.png             robots.txt
 UX                            favicon-32x32.png             scripts
 android-chrome-192x192.png    favicon-old.ico               site.webmanifest
 android-chrome-512x512.png    favicon.ico                   sitemap.html
 apple-touch-icon.png          gmpAcademy                    sitemap.txt
 archive                       google0ceedb67767e8d75.html   sitemap.xml
 assets                        google8e9fdfe4817222e5.html  'slide gallery 2.js'
 cgi-bin                       images                       'slide gallery.html'
 contact-form-handler.php      index.html                   'slide gallery.js'
 contact-form-thank-you.html   index2.html                  'slide gallery2.html'
 contact-form.html            'lightbox test.html'          'slide gallery3.html'
 cssbox.css                    main.js                       styles.css
 curso-de-ingles.html          old-index.html                styles2.css
 curso-de-italiano.html        professorparticular           validation
 desktop.ini                   professorparticular.info      vantagens.html

 

[gmpintus]

Hi Krydos, you can delete the UX folder for now, it would make enough space for me get hold of my account and delete some other stuff. I made a copy because I wanted to move the content on the root folder on this new folder called UX. Than I tested and saw there was  no https://professorparticular.info/UX. So I decided to wait for the site to be chached and check later to see if it was in the right place. I didn't realize I went over my 1000 limit. There are some pdf files that I will delete.

Just as we are at it, can you tell me which folder I should place it if I want to move this foder to be  https://professorparticular.info/UX?

Thanks

[Krydos]

You can create the UX folder and move everything to it, but the problem is you didn't move things you just copied them. When you copy a file it leaves the original where it was, and you end up with 2 of every file and it uses double the space. If you move a file it removes the original file and you end up using the same space before and after the move.

Can you login now?

[gmpintus]

I logged in and deleted unecessary files. Thank you once again. 

So Krydos, just to make sure, am I supposed to create the UX folder inside the httpdocs root folder or inside the professorparticular folder to see this result  https://professorparticular.info/UX?

[wolstech]

It needs to go inside the professorparticular.info folder to appear on that domain. If you create it in httpdocs, it will appear on your main domain instead (gmpintus.helioho.st).

[gmpintus]

I managed to do it correctly. Many thanks!

I'm facing another issue, Google Search Engine is not recognizing my sitemap.xml as valid.
 

Sitemapshttps://gmpacademy.eu/sitemap.xml

it was unable to fetch sitemap
0 pages found

https://gmpacademy.eu/sitemap.xml

<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9">

<url>

<loc>https://www.gmpacademy.eu</loc>

<lastmod>2025-06-09</lastmod>

<changefreq>daily</changefreq>

<priority>1.0</priority>

</url>

</urlset>

I checked over and over and it seems correct.

One of the suggestions by AI is to check on the server side if there's something holding it.

robots.txt seems fine too. 
 

<?xml version="1.0" encoding="UTF-8"?>
<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9">
  <url>
    <loc>https://gmpacademy.eu</loc>
    <lastmod>2025-06-09</lastmod>
    <changefreq>daily</changefreq>
    <priority>1.0</priority>
  </url>
</urlset>

 

Edited 21 hours ago by gmpintus

[Krydos]

Here's what heliohost.org sitemap.xml looks like

<?xml version="1.0" encoding="UTF-8"?>
<urlset
      xmlns="http://www.sitemaps.org/schemas/sitemap/0.9"
      xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
      xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9
            http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd">
<url>
  <loc>https://heliohost.org/</loc>
  <changefreq>weekly</changefreq>
</url>
...
</urlset>

Seems to be recognized by Google just fine.