[Solved] E-Mail black list not working?

[vvenet]

Dear support team,

For one email address in my account I use the ‘black list’ feature (advanced settings). In the control panel it is clearly explained that “Emails from senders in the black list are classified as spam”.

I made two entries in the black list: one specific email address and a generic for a specific domain like *@specificdomain.cl.

I notice however that your system is neglecting my black list entries. Instead that these incoming emails are not classified as spam, therefore not put in the spam folder but remain in the inbox.

I can’t find any related topic for this on the forum. That is why I now turn to you and kindly request your assistance. 

Question: how to activate the black list feature in such a way, that blacklisted emails are classified as spam and put into the spam folder?

Thank you very much and kind regards.

[wolstech]

I'm not sure if anybody has ever actually used that feature before. Let's see if Krydos knows something about this...

[vvenet]

Thank you dear Wolstech for your quick reply.

I did find this information on the internet: https://www.eukhost.com/kb/how-to-add-and-remove-domain-from-blacklist-in-plesk/. In this tutorial there is a "Tools & Settings" section. I did found out that in my Plesk control tool, the section "Tools & Settings" is missing. Is that the reason maybe that the black list feature does not work?
However, on individual email level I can enter blacklisted emails, but -as said- it does not work in practise.

Hopefully Krydos or someone else might be able to solve this. 🙂 

Kind regards.

[wolstech]

Tools & Settings is global server settings section for admins, which is why you can't see that. That guide is for blocking email addresses/domains for the entire server, not a single user.

[vvenet]

Thank you dear Wolstech for clarifying.
🙂

As said, hopefully Krydos or someone else might be able to solve this. 🙂 

[Krydos]

It looks like it is a known issue in Plesk that hasn't been fixed yet https://support.plesk.com/hc/en-us/articles/13302844000663-Plesk-Email-Security-extension-blocklist-does-not-work

Have you tried using the filters in Roundcube?

[vvenet]

Thank you for your message dear Krydos,

Wow, that is an error report of Plesk for more than one year ago already. And still not fixed? 

I did not try the filters in Roundcube yet because I thought Plesk control panel would do the job.
I tried it now though. Please see attached picture. Is this what you mean by using the filters of Roundcube to do the job (i.e. moving unwanted e-mail directly to the spam folder)?

Kindly awaiting your reply and kind regards. 

[Krydos]

Yep. Does it accomplish what you're trying to do?

[vvenet]

For now it seems to do the job dear Krydos. So actually having Roundcube enabled as a webmail tool, appears to be very useful now. Despite the fact that Roundcube is not activated on your servers by default anymore (for understandable reasons).

Is there a way (for you as their client and me as end-user) to insist at Plesk to solve their more than one year old bug on short notice?

Kind regards.

[Krydos]

You could try posting on their forum.