Request Unsuspension/ Account Suspension Help

[alvaro00]

Hi,
I tried to access my website today and noticed that my account has been suspended. It's just my personal portfolio site — I'm a UX/UI designer — so I'm not sure what happened.
I’d really appreciate it if someone could help me understand the issue and assist with reactivating my account.

This is the message I see when I try to access the site:

More Information Needed
We need some additional information from you to confirm that this account will be used in compliance with our terms of service. Please review them one more time, and if you still believe that this account and its content doesn't violate our terms, open a support ticket on our forums or email us at support@heliohost.org to have your account reactivated.

Thanks in advance for your help!

Best regards,

site: https://alvarovotan.eu/

Edited 5 hours ago by alvaro00

[HelioHost]

Username: alvarovotan, Server: Johnny, Main domain: alvarovotan.eu

Hi,
I tried to access my website today and noticed that my account has been
suspended. It's just my personal portfolio site ? I'm a UX/UI designer ? so
I'm not sure what happened.
I?d really appreciate it if someone could help me understand the issue and
assist with reactivating my account.

This is the message I see when I try to access the site:

*More Information Needed*
We need some additional information from you to confirm that this account
will be used in compliance with our terms of service. Please review them
one more time, and if you still believe that this account and its content
doesn't violate our terms, open a support ticket on our forums or email us
at support@heliohost.org to have your account reactivated.

Thanks in advance for your help!

Best regards,

My site: https://alvarovotan.eu/
my forum profile: https://helionet.org/index/profile/190952-alvaro00/

[Unknown025]

You were suspended for creating multiple accounts, which is against our terms of service (https://wiki.helionet.org/hosting/terms). Which account do you want to keep?

[alvaro00]

Oh, I see. I wasn’t aware of that — sorry about that. I’d like to keep this account, which is for my website alvarovotan.eu. Thank you!